Customer Relations Agent
Provide outstanding support that directly empowers independent artists to succeed!
Role Description
We’re looking for a Customer Relations Agent to be the friendly, reliable face of Amuse, supporting our users and helping independent artists thrive. This role is perfect for someone who is empathetic, proactive, communicative, has a sharp eye for detail, and always ready to go the extra mile.
You’ll be the main point of contact for our users, providing thoughtful support and smart solutions that make them feel heard and valued. Whether working independently or with the team, you’ll take pride in shaping our users’ experience and making a real difference every day.
Beyond answering tickets, you’ll help keep things running smoothly by updating metadata on live releases, supporting internal workflows, and improving processes, while playing an important part in helping independent artists share their music with the world.
Responsibilities:
- Provide exceptional support to our artists by managing and responding to Intercom tickets
- Update metadata, artwork, and other details on live releases to ensure accuracy
- Assist with team processes and internal workflows to keep operations running smoothly
- Monitor and ensure Service Level Agreements (SLAs) are consistently met
- Communicate with digital stores regarding processes, updates, or issues as needed
- Create and maintain macros, help desk articles, and other documentation to improve support efficiency
Qualities and skills you possess:
- You’re organized and efficient, handling multiple tasks with ease and keeping everything on track
- You enjoy working independently as well as with others and thrive as a collaborative team player
- You take pride in your work, staying professional and reliable while delivering high-quality results
- You’re proficient in English, both written and spoken
- Experience with Intercom or similar customer support platforms is a nice-to-have
- If you also love music, that’s a plus!
Practical information:
- Scope: Full-time and Permanent
- Team: Customer Relations
- Reports to: Head of Customer Relations - Marcos Fuentes
- Location: Stockholm (not flexible)
If this description resonates with you, we hope that you will apply to this role as we'll interview candidates continuously until we find our match. We encourage you to apply even if you do not match the description perfectly, as you may have other relevant experiences.
- Department
- Customer Relations
- Locations
- Stockholm
- Remote status
- Hybrid
Stockholm
Our Culture
We challenge everything
We sometimes take risks and challenge our way of thinking and working - to accomplish new and exciting things.
We figure it out
Nothing at Amuse is someone else’s problem. We take ownership, and when we see something that needs to get done, we try to solve it ourselves or with colleagues. We don’t give up when faced with difficulties - but climb out of our comfort zone and adapt. We thrive in a creative, friendly, and fast-paced environment and never say ‘it can’t be done”.
We listen and learn
At Amuse, we listen to music, but more importantly, we listen to feedback from customers and colleagues. We ask questions and take an interest in ideas and different points of view. Together, we build bridges and break down silos. We show genuine interest in the industry we work in, the industries that impact our business, and our own company.
About Amuse
Powered by streaming data, Amuse’s in-house distribution, flexible funding and tailored Artist Services let artists and their teams build and manage their careers while maintaining ownership and full creative control.
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