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Amuse career site
Marketing · Stockholm · Hybrid Remote

CRM Specialist

In this role, you'll set and deliver the CRM roadmap, exceed KPIs, and foster seamless collaboration across teams, utilizing your analytical and hands-on approach for optimal CRM impact.


Role Description

We are looking for a CRM Specialist to join our growing Marketing and Communications team. As the CRM Specialist at Amuse you will own, challenge and take the whole field of CRM to the next level. You will set the plan, project manage and execute data driven activities, flows/journeys, execute product marketing and campaigns to deliver on,- and exceed our KPI ́s: conversion, users, music releases, subscribers and CLV. To make this happen you will lead a close collaboration with the Product, Tech and Customer Relations Team.

We believe that you possess an analytical and strategic mindset with a hands-on approach and a team player attitude. With your strong communication skills you will bring a unique perspective to optimizing our CRM efforts through translating complex data into action.


Responsibilities:

  • Own and manage our CRM platform, cross-collaborate with Product, Tech, Customer Relations and other relevant technical partners.
  • Set and deliver the CRM roadmap.
  • Take lead and create data-driven flows.
  • Analyze data sets in order to generate actionable insight, recommendations and implement.
  • Plan and execute marketing automation and A/B tests.
  • Define, analyze and report on KPIs.
  • Responsible for product marketing, CRM campaigns and newsletters.
  • Work collaboratively with content creators to identify and create relevant and engaging newsletter marketing, automated emails, in-app push notifications and other automated communication.

Qualities and skills you possess:

  • Relevant academic education (IT, computer science, marketing or related field).
  • At least 5 years of experience in similar work with data driven CRM/customer programs/loyalty concepts and campaigns.
  • Preferable a background within Product.
  • Great technical competence combined with a good understanding of marketing strategy.
  • Project manager skills, driving CRM from A-Z, involving the right stakeholders at the right time.
  • Previous experience working in customer.io or similar CRM automation tool is a plus.
  • We are a global company, so fluency in English, both verbal and written is a must.

Practical information:

    • Scope: CRM Specialist, fulltime and permanent.
    • Team: MarCom.
    • Reports to: Head of Marketing Operations.
    • Location: Stockholm.


     If this description resonates with you, we hope that you will apply to this role as we'll interview candidates continuously until we find our match. We encourage you to apply even if you do not match the description perfectly, as you may have other relevant experiences.

     

    Department
    Marketing
    Locations
    Stockholm
    Remote status
    Hybrid Remote
    Picture of Liselott Olovzon
    Contact Liselott Olovzon Head of Marketing Operations – Marketing

    Stockholm

    Our Culture

    We challenge everything

    We sometimes take risks and challenge our way of thinking and working - to accomplish new and exciting things.

    We figure it out

    Nothing at amuse is someone else’s problem. We take ownership, and when we see something that needs to get done, we try to solve it ourselves or with colleagues. We don’t give up when faced with difficulties - but climb out of our comfort zone and adapt. We thrive in a creative, friendly, and fast-paced environment and never say ‘it can’t be done”.

    We listen and learn

    At amuse, we listen to music, but more importantly, we listen to feedback from customers and colleagues. We ask questions and take an interest in ideas and different points of view. Together, we build bridges and break down silos. We show genuine interest in the industry we work in, the industries that impact our business, and our own company.



    About Amuse

    amuse is a next-generation record label, built on top of a digital distribution service. With custom-built technology and a vast access to music consumption data, we offer modern and artist-friendly services to independent talent across the globe. By monitoring rising hits and catalogs on a global scale, our teams find, license, and develop the platinum-selling tracks of tomorrow.

    Founded in 2015
    Co-workers 65
    Marketing · Stockholm · Hybrid Remote

    CRM Specialist

    In this role, you'll set and deliver the CRM roadmap, exceed KPIs, and foster seamless collaboration across teams, utilizing your analytical and hands-on approach for optimal CRM impact.

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