Customer Relations Agent
We are now looking for an energetic team-player that enjoys giving top-notch customer service experiences to the music world!
Role Description
At Amuse, artist satisfaction & success is something that constantly drives us forward. As a full-time Customer Relations team member, you will be key in assuring that our artists receive the best service possible. Together with a team of other support agents, you will provide best-in-class support via the ticket platform Zendesk. From time to time, you will also help our Content Operations team with ingesting music into the different music stores to which we send our artists' music.
Responsibilities:
- Offering top-level support to our artists via Zendesk tickets.
- Updating metadata and artwork on live releases.
- Assisting with various team processes.
- Ensuring SLAs are adhered to.
- Communicating with the stores about certain processes.
- Writing new macros and help desk articles.
Qualities and skills you possess:
- You’re a natural-born problem solver who can see problems with a holistic approach.
- You have experience working with customer support at a company that values customer satisfaction as highly as we do.
- You take ownership and deliver high-quality work.
- You’re curious and able to adapt to changes, embracing ever-changing demands and new challenges.
- You have experience working with a system like Zendesk or similar.
- You’re fluent in both spoken and written English. (Bilingualism in English with Portuguese, German, or French is a plus!)
- You're an energetic and enthusiastic team member and comfortable working independently.
- You're not afraid to make suggestions to improve processes and can see the bigger picture whilst also remembering the details.
Practical information:
- Team: Customer Relations.
- Reports to: Head of Customer Relations.
- Location: London/Stockholm preferred but flexible within the UK & Sweden area.
If this description resonates with you, we hope you will apply to this role, as we'll interview candidates continuously until we find our match. We encourage you to apply even if you do not match the description perfectly, as you may have other relevant experiences.
Our Culture
We challenge everything
We sometimes take risks and challenge our way of thinking and working - to accomplish new and exciting things.
We figure it out
Nothing at amuse is someone else’s problem. We take ownership, and when we see something that needs to get done, we try to solve it ourselves or with colleagues. We don’t give up when faced with difficulties - but climb out of our comfort zone and adapt. We thrive in a creative, friendly, and fast-paced environment and never say ‘it can’t be done”.
We listen and learn
At amuse, we listen to music, but more importantly, we listen to feedback from customers and colleagues. We ask questions and take an interest in ideas and different points of view. Together, we build bridges and break down silos. We show genuine interest in the industry we work in, the industries that impact our business, and our own company.
About Amuse
amuse is a next-generation record label, built on top of a digital distribution service. With custom-built technology and a vast access to music consumption data, we offer modern and artist-friendly services to independent talent across the globe. By monitoring rising hits and catalogs on a global scale, our teams find, license, and develop the platinum-selling tracks of tomorrow.
Customer Relations Agent
We are now looking for an energetic team-player that enjoys giving top-notch customer service experiences to the music world!
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